Contact us
You'll get Jojo, within one business day
The fastest way to reach us is email — it lands with Jojo, who runs the store. Include your order number if your question is about an order — it's in your confirmation email — and we can usually sort things out in a single reply.
Order questions & support
support@mochiful.com
Shipping, returns, tracking, a faulty item — anything about an order.
Everything else
hello@mochiful.com
Wholesale, press, partnerships, or just to say hi.
Before you email
Your answer might already be a click away:
- Shipping Policy — timelines, costs, and lost-package help
- Return & Refund Policy — how to start a 30-day return
- Track your order — finding and using your tracking link
- FAQ — quick answers to the most common questions
Mochiful, PO Box 788, Silverthorne, CO 80498. Returns go to the address on your prepaid label, not here.
Hours
We answer email Monday through Friday, 9 AM to 5 PM Mountain. Messages sent over the weekend get answered first thing Monday.