Terms of Service
Last updated: September 28, 2026
These terms apply whenever you browse or buy from Mochiful. By using this site or placing an order, you agree to them. They're written to be read, not to trick you — if anything is unclear, ask us.
Who you're dealing with
Mochiful is an online store operated from Colorado, United States. Post reaches us at PO Box 788, Silverthorne, CO 80498; email reaches us faster, at support@mochiful.com.
Ordering
- Placing an order is an offer to buy. We confirm it by email once payment is accepted, and it's complete when the order ships.
- We may cancel and refund an order if an item is out of stock, was listed at an obviously wrong price, or if we suspect fraud. If that happens, you get a full refund and an email explaining why.
- All prices are in U.S. dollars. Applicable sales tax is calculated at checkout.
Shipping
Shipping timelines, costs, and the free-shipping threshold are described in our Shipping Policy, which is part of these terms.
Returns and refunds
We offer 30-day returns on everything we sell. The full details — how to start a return, condition requirements, and refund timing — are in our Return & Refund Policy, which is part of these terms.
Payments
Payments are handled by Shopify. Your use of Shopify's checkout is also subject to Shopify's own terms. We never see or store your full card details.
Product information
We do our best to describe and photograph products accurately, but screens vary and minor differences in color or finish can occur. If an item arrives meaningfully different from what was described, contact us and we'll make it right.
Faulty goods
Everything we sell is covered against manufacturing defects for 90 days from delivery — a squishy that tears, hardens, leaks or turns sticky in ordinary use, or a kit whose silicone will not cure when mixed as instructed, is faulty and we replace or refund it. It doesn't cover damage from cutting, biting, pets, heat, or using a product for something it isn't. To make a claim, email us with your order number and a photo or short video of the issue.
Safe use
These are toys and craft kits, not baby products. Every product page gives the age the item suits and whether a child can use it without help, and those are part of the description — small parts and small squishies are a choking hazard for children under three, and the DIY kits involve mixing a two-part silicone that an adult should handle or supervise for younger makers. Nothing here is edible. Please read the product page and the instructions in the box, and keep them where you can find them.
Intellectual property
The content on this site — text, layout, and branding — belongs to Mochiful and may not be copied for commercial use without permission.
Limitation of liability
To the fullest extent permitted by law, our liability for any claim related to an order is limited to the amount you paid for that order. Nothing in these terms limits rights that consumer-protection law gives you and that can't be waived.
Governing law
These terms are governed by the laws of the State of Colorado and the United States, without regard to conflict-of-law rules.
Changes
We may update these terms from time to time. The version posted here at the time you place an order is the one that applies to that order.
Contact
Questions about these terms? Email support@mochiful.com or visit our contact page.