What is Mochiful's return policy?

You have 30 days from delivery to return any item for any reason. Email support@mochiful.com with your order number, and we'll send a return label within one business day. Return shipping is $7.95 per package and comes out of your refund — free if the item arrived damaged or faulty.

How long do refunds take?

Refunds go to your original payment method within 5–10 business days of the return arriving back with us. The full product price is refunded.

What if my item is damaged or defective?

Email a photo or short video and we'll send a free replacement or a full refund, your choice — in most cases you don't need to return the item at all, and there's no return-shipping charge either way.

Return & Refund Policy

Q: Can I exchange an item instead?

Yes — tell us in your return email and we'll ship the replacement as soon as your return is scanned by the carrier, no waiting for it to arrive back.

Last updated: September 28, 2026

The short version: 30 days, any reason. We email you a prepaid label, $7.95 of return shipping comes off your refund, and the rest lands 5–10 business days after the item reaches us. Damaged or faulty is always free — and usually you keep the item.

The 30-day window

You have 30 days from the day your order is delivered to start a return, for any reason. Changed your mind, wrong colour, a gift that missed — all fine. Something you've opened and tried out for a few days is fine too.

How to start a return

Email support@mochiful.com with your order number (it's in your confirmation email) and which items you're returning.
We reply within one business day with a return label. Change-of-mind returns carry $7.95 of return shipping per package, deducted from the refund; if the item arrived damaged or faulty, the label is on us.
Box the item up — the original packaging is ideal, but any secure box works — and drop it off.

Condition

Send it back the way you'd want to receive it: unused or gently tried, with every part and accessory in the box. Something you've unboxed and tried out to see whether it's any good is exactly what the 30 days are for.

Refunds

Refunds go to your original payment method within 5–10 business days of the return arriving back with us. Your bank may take a few extra days to post it.
The full product price is refunded, less return shipping. Original shipping charges (on orders under $40) aren't refundable unless the return is our fault.
Return shipping is $7.95 per package returned, deducted from your refund. It's free — and so is the rest — when the item arrived damaged, faulty, or wasn't what you ordered.

Exchanges

Want a different item instead? Tell us in your return email and we'll ship the replacement as soon as your return is scanned by the carrier — no waiting for it to arrive back first.

Damaged or defective items

If something arrives torn, hardened, leaking, mouldy or smelling of solvent, you don't need to return it at all in most cases — email us a photo or short video and we'll send a free replacement or a full refund, your choice. Sometimes we'll refund you and tell you to keep the item anyway — when shipping it back would cost more than the item is worth, that's the sensible answer for both of us. A squishy that fails in normal use inside 90 days counts as faulty, not as wear (see our Terms of Service).

Late or missing refunds

If it's been more than 10 business days since we confirmed your refund and nothing has appeared, check with your bank first (pending refunds can be easy to miss), then email us and we'll send you the refund receipt from our processor.

Questions

Anything unclear? Email support@mochiful.com or visit our contact page.