How long does Mochiful shipping take?

Orders are processed in 1–3 business days. Most items arrive in 3–8 business days; a few take 7–14 business days (marked on their product pages). Every order gets a tracking link by email.

How much does Mochiful shipping cost?

U.S. shipping is free on orders $40+ and a flat $4.95 on orders under $40.

Where does Mochiful ship?

To all 50 U.S. states, including PO boxes. We don't yet ship internationally or to APO/FPO addresses or U.S. territories.

What if my package is lost, stolen, or damaged?

If tracking shows delivered but the package is missing, check with neighbors and wait 24 hours, then email us for a replacement or refund. If an item arrives damaged, send a photo within 7 days and we'll ship a free replacement — no need to mail the damaged one back.

Shipping Policy

Last updated: September 28, 2026

The short version: orders are processed in 1–3 business days, most items arrive in 3–8 business days (a few take 7–14), and U.S. shipping is free on orders $40+.

Processing time

Orders are processed within 1–3 business days. You'll get a confirmation email when you order and a tracking email as soon as your package ships.

Delivery time and cost

U.S. orders $40+: free standard shipping, 3–14 business days depending on the item.
U.S. orders under $40: $4.95 flat-rate standard shipping, 3–14 business days depending on the item.

Delivery estimates start when the order ships, not when it's placed. Most of our pieces arrive in 3–8 business days; a few (marked on their product pages) take 7–14 business days. Your tracking link always has the latest estimate, and holiday peaks can add a day or two.

Where we ship

We currently ship to all 50 U.S. states, and PO boxes are fine. We don't yet ship internationally or to APO/FPO addresses or U.S. territories — if that changes, we'll announce it to the email list first.

Arrival dates

The "Arrives" dates on every product page and in your cart are calculated from these windows — 1–3 days to process, then the transit time for that item — so the date you see before you order is the date we're working to.

Tracking

Every order gets a tracking number by email. If your tracking hasn't updated in more than 5 business days, contact us and we'll chase the carrier for you. See also: Track your order.

Lost, stolen, or damaged packages

Marked delivered but missing: check with neighbors and your building's package area, then give it 24 hours — carriers sometimes scan early. Still missing after that? Email us and we'll replace or refund it.
Arrived damaged: send us a photo within 7 days of delivery and we'll ship a free replacement. No need to mail the damaged one back.
Wrong address entered at checkout: email us as fast as you can. We can usually correct it before the label prints; after the order ships, we'll help you re-route it with the carrier where possible.

Questions

Email support@mochiful.com with your order number and we'll get back to you within one business day.